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MSPs: Going that Extra Mile for Your Clients

Managed Services Insights / / / , , , , , ,
ActiveImage can help you go the extra mile for your clients.

ActiveImage can help you provide the best backup and disaster recovery solutions to your clients. However, it is not only the products and solutions on offer that need to be outstanding, but the customer service and satisfaction needs to be high. Clients who have a bad experience are more likely to find another service provider. To avoid creating a reputation of bad service and stop using more and more money to find new clients, here are 5 ways to help retain your clients and ensure good customer relations.

5 Ways to Improve Customer Satisfaction

  1. Many clients want a way in which they can easily look up their current IT problem and fix it themselves, without having to wait on a technician. By providing accurate and clear self-support resources, such as newsletters on relevant topics, or an educational client portal with ‘DIY’ guides, their relationship with your MSP will improve, as they see you as a helpful and efficient service provider.
  2. Keeping to your service agreements with regards to pricing, response and expectations is vital to ensuring the client has a good experience and is happy to stay within your client base, as they are getting what they pay for.
  3. Although your service agreement outlines what your client can expect of you, there is no reason why you can’t exceed expectations, especially when it comes to fast response. Look at how logging issues or your processes of escalation can be made more efficient.
  4. Most clients are also happy to pay extra if they know they are getting premium treatment. Think of how you can package solutions and create add-ons, such as after-hours support, office supply delivery and tiered backup and disaster recovery options.
  5. It is the little things that end up making the difference and ensuring you keep your client base. Consider calling clients to chat about your service, or inviting them to regular client appreciation events. Your clients will appreciate the gesture and be happy to have you as their service provider for the foreseeable future.

It costs less to keep your customers satisfied than it does to find brand new ones. Speak to us today about how our backup and disaster recovery solutions can help you keep your customers satisfied and enable you to keep on going the extra mile for them everyday.

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MSPs: 5 Ways to Maintain Your Reputation with Clients

Managed Services Insights / / / , , , , ,
A MSP thrives when clients have trust in the service provider.

Nowadays, anyone and everyone is at risk of opening a phishing email because we are all more than likely to be sent an email by a hacker at some point in our lives. Therefore, the risk is real and prevalent for any and all MSPs employees and clients. Although a professional IT technician would easily spot the difference between a malicious and harmless email, are all the employees of your MSP, no matter their experience level, able to tell the difference?

An MSP relies on its good reputation and the trust of its clients to flourish. When there is a breach, and a client’s faith in your ability to protect their and your own data is broken, it can be difficult for an MSP to recover and rebuild after such an occurrence. That’s why it is vital for MSPs to take every precaution to protect a client’s data and offer them the best in backup and disaster recovery solutions.

How to Maintain Your Reputation and Client Trust with ActiveImage

  1. Ensure that you as the MSP are covered and have an efficient and reliable backup and recovery plan in place. ActiveImage can offer you regular incremental backups, replication to multiple off site locations, and smooth, fast and reliable restores. Our variety of solutions are perfect for you and for clients in any industry.
  2. The solutions you provide need to be tailorable to your client’s industry and security needs. ActiveImage can provide you with solutions to protect clients with Windows and Linux physical machines, and virtual environments. Our product, ActiveVisor, is also a vital tool to help you manage the state of ActiveImage Protector agents to maintain system continuity, and ensure all licenses and cyber-security rules of any industry are being followed and maintained.
  3. Always continuously assess a client’s security solution, especially if it has recently received new features. ActiveImage product features allow for the ability to test whether a business is disaster ready from anywhere in a matter of minutes.
  4. Keep your clients in the loop about what new types of cyber-attacks are out there. Clients who are more aware of cyber-crime are less likely to fall for bait left out by cyber-criminals.
  5. It is important to keep your software patches up-to-date to keep hackers from finding weaknesses in your clients’ protection plans. With the ActiveImage Protector IT Pro Edition and ActiveVisor, you will be equipped with all the IT tools to keep your clients protected and have peace of mind as an MSP that your reputation is covered.

For more information on ActiveImage or any of the above mentioned products, contact us for a demo or a 30 Day free trial.

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MSPs: Be a Backup And Disaster Recovery Hero!

Backup Solutions, Disaster Recovery, Managed Services Insights / / / , , , ,
Be a backup and recovery superhero with ActiveImage.

We understand that it’s not a matter of if you need business continuity and disaster recovery solutions (BCDR), but rather when you need them. Everyone knows that a superhero needs a sidekick and we are here for you when you need a trusted partner.

What Can ActiveImage Offer You?

Backup

Every great BCDR solution starts with a great backup. We offer backup solutions for Windows, Linux and Virtual Machines, as well as provide backup tools that will give you the ultimate peace of mind.

We work on the basis of ‘set it and forget it’, therefore our solutions include taking updated snapshots as often as every 5 minutes, and unlimited onsite, offsite and cloud backup replication, among other features.

Testing

Know you will be prepared for any disaster with ActiveImage testing tools. We offer you the chance to be smarter and more confident in your backup and recovery plans that your competitors by offering automated backup recoverability testing. How? ActiveImage Protector verifies the integrity of backup files by notifying you of boot failure.

Recovery

ActiveImage solutions not only protect your data through flawless backups, but help you restore information in seconds. By mounting an image backup file as a virtual drive, you can have quick and convenient granular recovery of files and folders.

Business Continuity

Trusting in ActiveImage is the best thing you can do to ensure business continuity, since we cover all backup and recovery needs, as well as virtualisation, migration and emergency failover options. If you stick with ActiveImage, all of our solutions are fully integratable and work together seamlessly to create the best protection.

There is no need to look any further, ActiveImage can make you a backup and disaster recovery hero. With us, you know you will be able to recover, accurately, quickly and without losses when a disaster strikes. Contact us today for a demo or to start your 30 day trial.

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